Privacy Policy

1. Introduction

At Heer Clothing ("Heer", "we", "us" or "our"), we are committed to protecting your privacy and handling your personal information transparently. This Privacy Policy explains what information we collect when you interact with our website and services, how we use and share it, and the choices you have.

This policy applies to information collected through our website, any related services where it is linked, and our customer support channels. By using our website or placing an order, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

2.1 Information you provide

• Account details (such as your name, email address, password and contact number) when you create an account.
• Order and delivery details (such as shipping and billing address, contact number, order history, and preferred sizes) when you place an order.
• Payment information, which is processed by our trusted payment service providers. We do not store your full card details on our systems.
• Communication information (such as messages, inquiries, reviews or other content you send to us).
• Marketing preferences, such as your subscription to our newsletter or promotional communications.

2.2 Information collected automatically

When you browse our website, we may automatically collect certain technical information, including:

• Device and browser information (for example, IP address, browser type and version, operating system and device identifiers).
• Usage information (for example, pages you visit, links you click, items you view, referring URLs and the time and duration of your visits).
• Cookie and similar technology information, as described below in the "Cookies & Similar Technologies" section.

3. How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling your orders and returns.
• Creating and managing your account, order history and wishlists.
• Communicating with you about your orders, deliveries, and customer service requests.
• Sending you marketing communications (where permitted) about new collections, offers and promotions that may interest you. You can opt out at any time.
• Improving our website, products and services, including through analytics and performance measurement.
• Preventing, detecting and investigating fraud, abuse or security incidents.
• Complying with legal obligations and enforcing our terms and conditions.

4. Cookies & Similar Technologies

We use cookies and similar technologies to improve your shopping experience, understand how our website is used and show you relevant content.

Cookies are small text files stored on your device when you visit our website. Some cookies are necessary for the site to function (for example, to keep items in your cart), while others help us analyse performance or personalize content and ads.

You can manage or disable cookies through your browser settings. Please note that blocking certain cookies may impact the functionality of our website.

5. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances as described below:

• Service providers who perform services on our behalf, such as payment processing, order fulfilment, logistics, analytics, marketing support, or IT services. These partners only receive the information necessary to perform their services and are required to protect it.
• Business partners for joint promotions or collaborations, where permitted by law and in line with your choices.
• Legal and regulatory authorities where we are required to do so by law, regulation, legal process or to protect our rights, customers, staff or the public.
• Business transfers in connection with a merger, acquisition, restructuring or sale of some or all of our assets, in which case your information may be transferred as part of the transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax or accounting purposes).

When we no longer need your personal information, we will securely delete, anonymize or otherwise de-identify it.

7. Data Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

While we work hard to safeguard your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect any unauthorised use of your account.

8. Your Rights & Choices

Depending on your local laws, you may have certain rights in relation to your personal information, such as the right to:

• Access the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or legitimate business reasons for retaining it.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent where processing is based on your consent (for example, email marketing).

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

9. Children's Privacy

Our website and services are not directed to children and we do not knowingly collect personal information from individuals under the age of 16. If you believe that a child has provided us with personal information, please contact us so that we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other operational reasons. The "Last updated" date at the top of this page indicates when it was last revised.

We encourage you to review this page periodically to stay informed about how we protect your information. Where required by law, we will notify you of material changes, for example by email or website notice.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please reach out to us using the contact details provided in the footer of our website or via our customer support channels.