Terms & Conditions

1. Introduction & Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the Heer Clothing website, products and related services (collectively, the "Services"). By visiting our website, creating an account or placing an order, you agree to be bound by these Terms as well as our Privacy Policy.

If you do not agree with these Terms, you must not use our website or purchase our products online.

2. Eligibility & Account Registration

To place orders or use certain features, you may be required to create an account. You agree to:

• Provide accurate, current and complete information during registration.
• Keep your login credentials confidential and not share your account with others.
• Notify us promptly of any unauthorised use of your account or breach of security.

We reserve the right to suspend or terminate accounts that we suspect are being used in violation of these Terms or applicable law.

3. Use of the Website

You agree to use our website only for lawful purposes and not to:

• Engage in any activity that could damage, disable or impair the website or interfere with others' use.
• Attempt to gain unauthorised access to any part of the website or related systems.
• Upload or transmit any harmful code, viruses or other malicious material.
• Use automated tools (such as bots or scripts) to scrape, harvest data or place orders in a way that violates these Terms.

4. Product Information, Pricing & Availability

We make reasonable efforts to ensure that product descriptions, images, prices and availability information on the website are accurate. However, minor variations in colour or appearance may occur due to display settings or production differences.

All prices are displayed in the currency shown at checkout and may be subject to change without prior notice. We reserve the right to limit quantities, correct pricing errors and discontinue products at any time.

5. Orders, Acceptance & Cancellations

When you place an order, you are making an offer to purchase the selected products in accordance with these Terms. Order confirmation emails acknowledge receipt of your order but do not constitute acceptance.

We reserve the right to accept or decline your order at our discretion including, for example, where:

• The product is out of stock or discontinued.
• We detect suspicious or fraudulent activity.
• There are pricing or description errors on the website or at checkout.

If we cancel all or part of your order after payment has been received, we will refund the relevant amount to your original payment method, subject to applicable timelines.

6. Payment & Security

You agree to provide valid and accurate payment information and confirm that you are authorised to use the chosen payment method. Payment options will be displayed at checkout and may include cards, wallets or cash on delivery, where available.

Payments are processed through trusted third-party providers. We do not store your full card details on our systems. Transactions may be subject to validation checks and authorisation by your card issuer or payment provider.

7. Shipping, Delivery & Risk

Estimated delivery timelines, shipping options and any applicable charges will be shown at checkout and/or in our shipping information on the website. These timelines are estimates only and may vary due to factors outside our control.

Risk of loss and title for products transfer to you upon delivery to the address provided at checkout (or upon collection, where offered). Please inspect your order upon delivery and promptly contact us if items are missing, incorrect or damaged.

8. Returns, Exchanges & Refunds

Our returns and exchange practices are designed to protect both our customers and product quality. Specific eligibility criteria, timelines and procedures will be detailed on our returns or exchange information page, or as communicated at the time of purchase.

In general, items must be unused, in their original condition, with tags and packaging intact to qualify for return or exchange, subject to any exceptions mentioned on the website (for example, for hygiene reasons certain categories may be non-returnable).

9. Promotions, Vouchers & Gift Cards

From time to time we may offer promotions, discount codes, vouchers or gift cards. Each promotion may be subject to additional specific terms (such as validity period, minimum spend, exclusions) which will be communicated alongside the offer.

Promotions are non-transferable, may not be exchanged for cash, and may be withdrawn or modified at our discretion, subject to applicable law.

10. Intellectual Property

All content on this website, including logos, trademarks, product photographs, designs, graphics, text, layout and software, is owned by or licensed to Heer Clothing and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, display, publish, create derivative works from or otherwise use any content from the website without our prior written permission, except for personal, non-commercial viewing and purchasing.

11. User Content & Reviews

If you submit reviews, comments, images or other content to our website or social channels ("User Content"), you grant Heer Clothing a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, publish and display that content in connection with our business and marketing, in any media.

You are responsible for ensuring that your User Content is accurate, lawful, not misleading and does not infringe any third-party rights. We may moderate, edit or remove User Content at our discretion.

12. Third-Party Links & Services

Our website may contain links to third-party websites or services that are not controlled by Heer Clothing. We are not responsible for the content, privacy practices or terms of those third parties.

Your use of third-party websites or services is at your own risk and subject to their respective terms and policies.

13. Limitation of Liability & Disclaimers

To the fullest extent permitted by law, Heer Clothing is not liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of the website or purchase of products, even if we have been advised of the possibility of such damages.

Nothing in these Terms is intended to exclude or limit any rights you may have under mandatory consumer protection laws or any liability that cannot legally be excluded.

14. Indemnity

You agree to indemnify and hold Heer Clothing, its affiliates, directors, employees and partners harmless from any claims, losses, liabilities, damages, costs or expenses (including reasonable legal fees) arising out of or related to your breach of these Terms or your misuse of the website or Services.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Services or legal obligations. The "Last updated" date at the top of this page indicates when they were last revised.

Continued use of the website or Services after changes are posted constitutes your acceptance of the updated Terms. Where required by law, we will provide additional notice of material changes.

16. Governing Law & Dispute Resolution

These Terms and any disputes arising out of or relating to them or your use of the website will be governed by applicable local laws in the jurisdiction where Heer Clothing is established, unless otherwise required by mandatory consumer protection rules.

Where permitted, you agree that any disputes will be subject to the exclusive or non-exclusive jurisdiction of the courts at our principal place of business, as specified in our contact details.

17. Contact Us

If you have any questions about these Terms & Conditions, your orders or our Services, please contact us using the details provided in the footer of our website or through our customer support channels.